Oubliette, you said,
"This woman is clearly in need of serious psychological counseling and help. She is an emotional mess.
The problem is that both she and the elders think that she can get that help from the elders. This is wrong."
...
YES!! *THIS*!! You are so right -- "THE PROBLEM IS THAT BOTH SHE & THE ELDERS THINK THAT SHE CAN GET THAT HELP FROM THE ELDERS."
The arrogance, the hubris, the pompousness and sheer idiocy of the GB and WT policies & dogma create situations like this where people SUFFER and dangerous things can, and do, happen.
The WT policies and dogma allow men (at the top) to rule over others, and they then state that every weakness or infraction is a sin, personal failure, imperfection, or a "falling short of the mark." They do not address mental illness except as state of "spiritual weakness", or as a state where one is not being faithful or reliant enough on Jehovah. It is a constant refrain of different ways to "blame the victim" and not accept any responsibility or accountability for themselves.
You see see this more in part 2, where all the elder can fall back on are organization policies & directives and then, ultimately blaming her and her son for not being at meetings enough.